The Best Telemedicine Companies Compared
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The Top Five Telemedicine Companies Compared
Selecting the right Telehealth/Telemedicine platform is a huge decision. The costs are affordable, but switching platforms takes time and training, which can quickly become costly to your organization. Re-training staff on a new EHR or billing system is one thing, but do you want to re-train patients on a new system? Making the correct decision and finding the right platform that scales for the long-term can add tremendous value for years to come.
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RANKINGS | #1 | #2 | #3 | #4 | #5 |
WEBSITE | Visit Now | Visit Now | Visit Now | Visit Now | Visit Now |
SCORES |  | | | | |
CUSTOMER | | Additional fees may apply | Additional fees may apply | Additional fees may apply | |
EASE OF USE - | | | | | |
EASE OF USE - | | | | | |
REIMBURSEMENT |  |  | | | |
MOBILE | All Devices | App Only | App Only | App Only | App Only |
INTEGRATIONS | All EHR/PMS | PMS | Some PMS | Some PMS | Limited |
API/SDK | | | | | |
BRANDING | | Additional fees may apply | Additional fees may apply | | |
HIPAA | | | | | |
OTHER REGS | Text, Email, Esignature, Payment, Telehealth | Limited | Limited | Limited | Limited |
SOFTWARE | Web | Required | Web | Web | Required |
VIDEO QUALITY | HD Quality | HD Quality | HD Quality | HD Quality | Some HD |
BANDWIDTH | 250 Kbps-1.1 Mbps | 700 Kbps-10 Mbps | 250 Kbps-1.1 Mbps | 250 Kbps-1.1 Mbps | 164 -654 Kbps |
MESSAGING/ | | | | | |
SCREEN SHARING | | | | | |
UNLIMITED SESSION | | Per Visit Revenue Split | | | |
GROUP VIDEO | | | | | |
STAFF | | | | | |
PATIENT | | | | | |
FILE SHARING | | | | | |
ESIGNATURE | | | | | |
LANGUAGE | English, Spanish, French, Portuguese, & More | English | English | English | English, Spanish |
KIOSK | | | | | |
ECOMMERCE | | | | | |
EMPLOYEE | | | | | |
OTHER FEATURES | Full Paper Automation | Medical History, Visit Summary | Medical History | N/A | Medical History |
PRICE | $ | $$$$ | $$ | $$ | $ |
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Best Telemedicine Company Summaries...
TOP RATED
BTC Rating:
Cost/Pricing:
The service starts out around $49-59 and is pretty much all inclusive without many hidden costs.
Mend Telehealth/Telemedicine Company Review:
Mend has great reviews and feedback all over the Internet. The users really seem to like the product. The ease of use, customer service, and the fact that they go way beyond just Telemedicine put them in a category of their own. If you're looking for an enterprise-grade platform that can support just about any workflow, but still keep it really easy to use... this is the product. The cost for Mend is also very reasonable and they have unique integration technology to handle Telemedicine, intake, documents, or just about any other workflow you want to automate.
The financial stability of the company seems very strong even though they are young. A customer we spoke with mentioned asking this during the sales cycle and the company was profitable. They really seem to understand the problems facing healthcare today, which is ultimately probably why they have the best solution and value.
Some negatives online discuss video connectivity. Mend seems to be using the latest standard for Web video that others use and just like Facetime, video depends on the Internet available. Most companies offer a test so patients can confirm in advance that they meet the requirements for a good video connection.
BTC Rating:
Cost/Pricing:
Expensive! Start-up costs can be in the $100k range. The old saying “you get what you pay for” just doesn’t hold up with some of the other innovators out there.
American Well (AmWell) Telehealth/Telemedicine Company Review:
American Well has been around a long time and has many health system customers. However, the $40 cash urgent care visit doesn’t seem like a game changer. This is a very expensive platform that also has a network of their own providers that could eventually compete with your organization.
American Well is starting to offer its software as a platform to smaller healthcare organizations. But again, it’s expensive and there are better options that can support you for many years to come.
Vidyo is their backbone video provider. This means you need special software for video and it requires a ton of bandwidth… more bandwidth than the average person may have available.
Their financial stability seems strong. They have raised over $140M in debt and equity to date. Anthem is a big investor and we’re sure they will look to be acquired or go public at some point.
BTC Rating:
Cost/Pricing:
Starts at around $200, but expect up charges for branding, support, and other services.
eVisit Telehealth/Telemedicine Company Review:
eVisit is a very professional looking product, has some notable integrations, and plenty of customers. However, they do have some gaps in their product offering. Some customers have reported poor service and tech support. Others have reported that the patient apps are problematic.
eVisit does use the latest Web video technology like some of the newer companies and is a solid product.
The financial stability is a tough one to figure out with eVisit. They raised $1M in December of 2016, but six months later turned around and raised another $2M. Hopefully, they didn’t burn through a million in six months.
Not sure if they are weeding people out, but employees have not had a favorable opinion about eVisit’s outlook. Some posts have hinted at bankruptcy, but we’re not sure how that’s possible if they just raised $2M three months prior to some of those posts. Employees are not privy to all the inside information, but strange to see so many negative posts on this topic. Is it worth the risk when there are so many options available?
BTC Rating:
Cost/Pricing:
Starts at around $100 with the potential for up charges.
Chiron Health Telehealth/Telemedicine Company Review:
Chiron Health is also a solid product with integrations and a nice UI. However, there are some gaps compared to other options and employee reviews online are mixed. It’s also tough to find any real customer reviews of the product online.
Chiron Health does use a good Web video service. However, their website touts peer-to-peer?, so group sessions are probably out of the question.
Chiron Health does have a Reimbursement Guarantee and is the only company we’ve seen to make such a bold claim. If they cannot determine eligibility, which most plans do not publish electronically yet for Telehealth benefits, this guarantee may be moot.
The financial stability is unknown because there just aren’t a lot of customers talking about them online. They have raised $4.7M in funding, with $2.3M in December of 2015 and $2.4M in October of 2016. That’s a lot of money in a short period of time, so hopefully they still have some of it in the bank.
Vsee Telehealth/Telemedicine Company Review:
Vsee has been around a long time, but with a technology platform that might not always be a good thing. They also do a lot in terms of software, SDKs, hardware, and allowing other to resell their video technology.
There are a number of other product vendors listed on the Vsee website to see who is using them behind the scenes. Ultimately, this video technology doesn’t use a lot of bandwidth, which is great for patient connectivity. However, it requires a software installation to use it and is not full 1080p HD so the quality isn’t as good as other video services. The additional software install could cause trouble for patients as well.
Their financial stability is hard to determine, as most of their funding is undisclosed. They’ve been around for a while, so it’s probably healthy. However, their prices have fluctuated on their website a lot.
5 years ago, this was probably the best option.
Many hospitals and healthcare facilities in the United States have now incorporated telemedicine. Even individual practitioners have adopted telehealth to provide quality services to their patients.
With the telehealth industry growing several manifolds, some of the best telemedicine companies are coming forward and making an impact on patients and providers through their use of technology.
Cost Savings
The best telehealth companies can help reduce unnecessary ER visits and prevent transportation expense for regular general checkups.
The American Hospital Association analyzed that a telemedicine program saved cost up to 11% and tripled return on investments for investors.
Other than that, telehealth companies help increase doctor’s profits by converting on-call hours into billable time, while. reducing overheads for physicians who plan on shifting to a flexible home-based work for the most part of the week.
Increased Patient Engagement
When patients are serious about their own health, they are eager to make use of the best healthcare facilities.
The best telehealth companies know how to engage their patients by maintaining an appointment and client schedules. Increased communication with patients and the convenience offered by telemedicine companies also helps them take better care of their health. Interestingly, it is easier to combat obesity and eliminate tobacco use as telemedicine can encourage patients to opt for a healthy lifestyle.
Virtual visits constantly assure patients that their doctor is available and also allows them to ask questions with no barriers or awkwardness.
Choosing the Right Telemedicine Platform
Choosing the right telemedicine platform is very crucial since it offers necessary operational and unlimited clinical benefits. The hint is to choose the perfect service provider. The good thing is that even small clinics can incorporate telehealth solutions even though they lack the staff and equipment as compared to large hospitals and healthcare facilities.
Before choosing the right telemedicine company, make sure you get answers to the following questions:
- Is the service available on multiple devices?
- Will the quality of service be equivalent to real-time service?
- Will automatic patient monitoring also be considered?
- Are the app and the tools easy to use as they seem?
- Are all security concerns accurately addressed?
Providers would prefer a telehealth platform that has is incorporated with an EHR. It provides them with a structure and ensures the safety of medical records. Best telemedicine companies also offer unique packages that can easily be deployed while others may offer branded services to meet specific needs.
When choosing a telemedicine company, you need to consider 4 important aspects.
Relevance
Reputation
Relationship
Reliability